New appointment reflects Empowered’s ongoing growth and drive to deliver the best results and service for its customers
Dunstable, UK – 28 May, 2015: Empowered SMS Limited, one of the UK’s leading IT partner service enablement providers, has today announced the appointment of Michael Grant as Chief Operations Officer, reporting to Co-Founder & Managing Director, Darren Liles. Grant will also become a member of Empowered’s Executive Committee.
As the Company continues to address ways to improve the end-to-end experience for its customers, Grant will be responsible for bringing the right ownership, collaboration and responsibility within the right internal teams. Grant brings a wealth of industry experience to Empowered, having specialised in operations, services, Cloud and Unified Communications, notably at UCi2i, where he was Group Operations Director and Managing Director respectively.
Darren Liles, Co-Founder and Managing Director, Empowered SMS commented: “I am delighted to welcome Michael to the Empowered team. Michael’s industry experience and strategic approach makes him ideally placed to lead the ongoing evolution of our Operations function and its continued focus on customer innovation and process automation, as the range of services and support we can offer customers continues to grow.”
About Empowered SMS
Established in 2006, Empowered SMS is one of the UK’s leading IT partner service enablement providers. Empowered has rapidly become the first place where customers and partners turn to resource, deliver, manage or support their infrastructure for large scale and complex IT projects and managed service requirements, including Outcome-based professional services; Smart Support services and Managed Infrastructure services.
Empowered currently supports over 200 ICT providers across the UK, including system integrators and resellers, managed services providers, telecommunications providers, distributors and consultancies. Visit www.empowereduk.com to learn more about how the company is revolutionising support in the IT services sector.
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