Internal Sales Account Manager

About us

Empowered is one of the UK’s leading IT services enablement providers and the first place where partners turn to resource, manage, deliver and support their customers’ IT project requirements. Working across the channel, Empowered underpins some of the UK’s largest IT service providers, to expand their capabilities across the full IT lifecycle and deliver more projects and services into their customers.

Adding value and driving exceptional customer experience is central to Empowered’s approach. Empowered supports the channel partner by enabling it to scale its existing expertise, to meet both current and future challenges. With its business value and consultancy-led service propositions, Empowered enhances the partner’s sales offering with technical design support, to drive new complementary services and technology opportunities, as well as generating new revenues and margins into their business.

Role Summary

As part of its ongoing development and growth, Empowered is now looking to add a number of internal sales account managers to its sales team, whose prime responsibility will be to generate new sales from an existing base of customers and work with the external partner development managers, driving new opportunities and revenue generation.

Key Responsibilities

• Existing Client relationship management – 80%
  • Regularly liaise with existing client contacts to establish opportunities
  • Establish new ‘wider’ contacts network within client and expand conversations
  • Act as the primary point of contact for day to day client communication for owned accounts
  • Shared account management responsibility with PDMs for larger accounts
  • Attend client service reviews and project meetings
  • Presenting Empowered’s services propositions and development of opportunities
  • Updating CRM with client data and project opportunities
• New Client Development – 20%
  • Develop relationships with new or emerging clients
  • Proactive telemarketing for new client contacts and opportunities
• Managing a Sales target
• Management reporting
  • Liaise with sales management providing progress updates
  • Provide sales forecast date on upcoming projects

Essential Skills and Experience

• Experience in handling customers
• Technical knowledge – a solid understanding of the key technologies offered
• Services knowledge – a thorough understanding of Empowered’s sales propositions and how they are presented to clients
• Experience in working to activity objectives and reporting updates
• Experience in delivering financial targets
• Working under pressure
• Going the extra mile
• Self motivation