Empowered’s management team brings together individuals with years of industry and sector experience.
The management team is responsible for the strategic direction and day-to-day operations of the company, covering all aspects of sales, operations, strategy, marketing and finance. The team works together to ensure the continued success of the company and cultivates our culture, supporting Empowered’s growth and success.
Co-founder & Managing Director
Darren is responsible for the Sales and Marketing strategy, incorporating customer relationship management, new partner recruitment, sales strategy and new market and services development. Darren also has overall responsibility for the customer success and technical operations teams, incorporating the end-to-end Empowered services propositions.
With twenty years’ experience in the IT services sales industry, Darren has held key positions within a number of market-leading IT managed services organisations, including Trend Network Services, Phoenix IT Services and Networks First.
Darren is a member of the Chartered Institute of Marketing.
Co-founder & CEO
With over 20 years’ management experience, James is responsible for the Company’s business development strategy team, primarily focusing on reviewing and developing emerging markets and understanding future channel partner requirements, to help create meaningful BPO propositions that are easy to engage, relevant and strategic. James also oversees the Company’s financial strategy; acquisitions and joint ventures and strategic global partnerships.
An MBA graduate from Oxford, Brookes, James also sits on the board of a number of other successful organisations, including Blue direct, Long Meadow and Imperium.
David heads up the operational delivery of the group of companies including Empowered and OrderWork. David manages and drives the operations team to deliver the end-to-end customer service experience, from order placement through to the operational delivery teams, our services platform, MyOrderWork and along with successful on-site delivery. David is the driving force behind our continual service improvement and developing our solutions and software platforms and works closely with the sales team to develop new products and services.
With over 20 years’ experience of delivering IT managed services, customer services and projects, David has worked with many major organisations, including government, corporate and retail clients.
Head of Platform
Jean-Stéphane overseas the digital transformation of the group and the development of our bespoke platform at the core of the resourcing and order management.
With 13 years’ experience in Software QA and Product Management, Jean-Stéphane has worked with leading companies in the industry such as Sony and Dell EMC, participating in global releases of web and mobile applications.
As Sales Director of the Empowered Group, Steve is a results-driven professional with a proven track record of success in developing and executing sales strategies that drive revenue growth.
With over 12 years’ experience in sales leadership, Steve is a natural leader and his expertise lies in developing and implementing comprehensive sales plans that align with overall business goals, identifying new market opportunities, and building strong customer relationships.
Steve is a dedicated family man and sports enthusiast, with a particular passion for Rugby and F1. He believes that the skills and values that are developed through sport, such as teamwork, determination, and perseverance, translate directly into professional life.
As Finance Controller, Nina works with the finance team, leading the sales ledger and banking functions. Nina works closely with the sales, project management and resourcing teams to facilitate the administrative completion of projects, in addition to balancing income streams against the ongoing demands and requirements of the wider business.
Nina brings an extensive background as a health care professional, and additionally over fifteen years’ experience within finance, following AAT qualification. This developed her ability to deliver a broad perspective over the many aspects and challenges arising in her professional career and supporting her in her current role.
Head of Talent Services
Scott is responsible for heading up the resourcing team in Empowered and OrderWork. Scott manages the teams’ day-to-day resourcing requests to support T&M requirements and to help deliver larger projects with the right resource, first time every time. Scott also drives the recruitment of new skills to support Empowered clients’ requirements both today and in the future.
Scott started his career as a tactical recruiter and progressed to recruitment manager. He joined Empowered as Talent Manager to support the Empowered and OrderWork businesses to grow the talent pool and bring structure to the resourcing team and put in place processed to ensure smooth recruitment process.
With over 10 years’ recruitment experience across different industries, Scott has grown the resource team to support all areas of Empowered’ s growing portfolio of clients.
Michael heads up Empowered’s engineering teams, managing both its directly employed and subcontracted teams.
Michael’s experience spans almost 30 years in IT and telecommunications, including hands-on roles such as Installation Supervisor, as well as management of projects and operational management.
Since 2013, Michael has worked for preferred partners to tier one telco organisations, delivering projects for the financial sector, switch and router rollouts, Wi-Fi surveys, refurbs, upgrades and installations, managing all aspects of the field staff to ensure seamless delivery.
At Empowered, Michael works with its Project Office, Sales Teams and Resourcing to ensure engineering best practice to achieve outstanding results. By driving performance and responding to change, Michael manages how our engineers work across multiple projects and deliver efficiency with quality. Michael continues to build capacity in Empowered’s nationwide coverage of multi-disciplined engineers.
Project Management Office Manager
Terina brings project management experience spanning over fifteen years across a number of industries.
Terina is responsible for overseeing the day-to-day operations of the Project Management Office. Terina works closely with her team of project managers and coordinators to deliver projects of all sizes and complexity, from order placement to implementation with customer satisfaction at its core. Terina also ensures that best project management practices and standards are followed and met, helping Empowered to deliver maximum value through its projects.
Group Head of Marketing and Communications
Alison is a Marketing and Communications professional with over twenty five years’ global marketing and communications experience spanning the media, tech and education sectors.
Having built a proven track record in delivering standout communications for B2B and B2C brands and companies, Alison managed the marketing and communications for global brands including Getty Images, St Albans School, Maths – No Problem! and boo.com.
At Empowered, Alison manages the company’s marketing, external and internal communications including its customer communication, brand development, website and social media channels.