Delivering Business Value
As the number of organisations looking to concentrate on their core competencies increases, many of the world’s leading companies are opting to work with partners to deliver comprehensive, yet seamless managed IT Solutions and Services.
Market conditions are causing these partners to look for more creativity and flexibility from their IT suppliers, to ensure that all services taken are delivering business value and are both technically and commercially complementary.
Responding to your needs
Managed IT services need to provide the right resolution, delivering the right technical support when and where needed, that can be easily integrated into their own operational processes. This approach allows the customer to flex and respond to their delivery demands, without the need to carry a large, in-house IT support team and maintain a profitable and competitive support IT services operation in this challenging market.
Empowered’s range of Smart Support Services includes:
Smart On-Demand Services
- Smart Hands – Provision of SLA-based field engineering or feet on the street “FOTS” support on demand
- Smart Minds – Remote Technical Support on demand available by technology stack
- Smart Change – onsite or remote moves, additions or changes to existing customer estate with pre-agreed timescales
- Flexible voucher-based services
- Enabling an agile overflow facility during peak periods
Smart IT Maintenance Services
- Fully inclusive Maintenance Support Programmes
- Engineer to Site + Parts + vendor software support
- 24 x 365 x 4 Hour SLA agreements nationwide
- Multiple manufacturers support on a single support agreement
- All major vendors included, including Legacy and EOL Hardware
- Single point of support ownership for all maintenance requests
- Up down device status Monitoring
- Proactive incident management
- Options for configuration management
- Option for cable infrastructure support to be included
Smart IT Service Desk
- Level 1 to 3 Technical Support Service Desk
- 24 x 365 call handling and technical escalation, to resolver group
- Managed Centres of Excellence
Smart Monitor Services
- Remote infrastructure proactive monitoring and alert management
- 24 x 7 network operating centre
Smart Manage Services
- Remote IT infrastructure management and performance reporting.
