Automated IT Support Services - Managed & Automated IT Helpdesk & Services Management

Transforming tomorrow, today

DELIVERING VALUE

Customers no longer need to retain large, expensive and often under utilised IT support and technical teams, particularly if capability is not a core competence.

Specialised engineers and skills form a key part of their internal delivery teams, but they can now unlock the investment they have in their business by reassigning non-core or ad-hoc IT, Network, Data, IT security, Cloud services and physical IT infrastructure activities to trusted partners.

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SERVICE ENGAGEMENT PROCESS

By driving added value IT services and network solutions to multiple markets, including Omni-channel resellers, we support managed IT services providers and retailers who require high volume services, by granting access to our automated IT services portal model, which integrates the services engagement process:

	STREAMLINING THE SERVICE ENGAGEMENT REQUEST PROCESS	Use of an automated IT services portal with open integration Supports online, in-store or web/e-commerce environments Access to real-time booking and management systems for seamless IT services management, with full transparency
	PROVISION OF NATIONWIDE IT INFRASTRUCTURE INSTALLATION SERVICES	Over 500,000 work orders completed since launch Consistent pricing for technical support or hardware installation anywhere in UK We offer the same services and pricing nationwide
	INCREASED CUSTOMER SATISFACTION	Whether customers buy online or over the phone, they will receive the same seamless service, price and support