RESPONDING TO YOUR NEEDS

Managed IT services need to provide the right resolution, delivering the right technical support when and where needed, that can be easily integrated into their own operational processes. This approach allows the customer to flex and respond to their delivery demands, without the need to carry a large, in-house IT support team and maintain a profitable and competitive support IT services operation in this challenging market.

Empowered’s range of Smart Support Services includes:

	SMART IT SERVICE DESK:	Level 1 to 3 Technical Support Service Desk 24 x 365 call handling and technical escalation, to resolver group Managed Centres of Excellence
	SMART HANDS SERVICES:	Provision of SLA-based field engineering support on demand Flexible voucher-based services Enabling an agile overflow facility during peak periods
	SMART MONITOR SERVICES:	Remote infrastructure proactive monitoring and alert management 24 x 7 network operating centre
	SMART MANAGE SERVICES:	Remote IT infrastructure management and performance reporting.
	SMART IT MAINTENANCE SERVICES:	Fully inclusive Maintenance Support Programmes Engineer to Site + Parts + vendor software support 24 x 365 x 4 Hour SLA agreements nationwide Multiple manufacturers support on a single support agreement All major vendors included, including Legacy and EOL Hardware Single point of support ownership for all maintenance requests Up down device status Monitoring Proactive incident management Options for configuration management Option for cable infrastructure support to be included