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SMART IT SERVICE
DESK: |
- Level 1 to 3 Technical Support Service Desk
- 24 x 365 call handling and technical escalation, to resolver group
- Managed Centres of Excellence
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SMART HANDS SERVICES: |
- Provision of SLA-based field engineering support on demand
- Flexible voucher-based services
- Enabling an agile overflow facility during peak periods
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SMART MONITOR SERVICES: |
- Remote infrastructure proactive monitoring and alert management
- 24 x 7 network operating centre
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SMART MANAGE
SERVICES: |
- Remote IT infrastructure management and performance reporting.
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SMART IT MAINTENANCE SERVICES: |
- Fully inclusive Maintenance Support Programmes
- Engineer to Site + Parts + vendor software support
- 24 x 365 x 4 Hour SLA agreements nationwide
- Multiple manufacturers support on a single support agreement
- All major vendors included, including Legacy and EOL Hardware
- Single point of support ownership for all maintenance requests
- Up down device status Monitoring
- Proactive incident management
- Options for configuration management
- Option for cable infrastructure support to be included
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