Internal Account Manager

Role Description

As part of its ongoing development and growth, Empowered has an opportunity for an Internal Account Manager to join its dynamic sales team. The Internal Account Manager will manage the relationships with existing customers, effectively communicate with the customer on service-related matters, process orders and inquiries and maintain customer records. The Internal Account Manager will be responsible for developing and maintaining a thorough knowledge of the customer’s business, industry trends, and opportunities for improvement.

Essential skills and experience

• Customer service and account management skills
• Excellent communication and interpersonal skills
• Organisational and time management skills
• Ability to manage multiple accounts
• Good understanding of IT services and solutions
• Collaboration and working effectively in a team
• Working to tight deadlines
• Going the extra mile/self-motivated
• Bachelor’s degree preferred in Business, Marketing, or related field
• Experience working in the IT industry is advantageous

Who We Are

Empowered is one of the leading, independent IT services enablement providers and a place where channel partner customers turn to solve their business challenges and drive enhanced value, with customised support and solutions.

Partnering across the industry, Empowered underpins some of the UK’s largest IT transformation projects, by delivering the broadest range of bespoke outcome-based services and consultancy-led propositions.

Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and flexibility supports customers by making it easy for them to scale their existing expertise and deliver more projects and services.

Currently empowered partners with over 250 of the leading IT providers throughout the UK and international markets, including system integrators and resellers, managed services providers, telecommunications providers, distributors, and consultancies.

Empowered is an equal opportunity employer and strongly supports diversity in the workplace.

Visit www.empowereduk.com to find out more.