How Empowered unlocked profitable service expansion opportunities through automation and partnering

The Opportunity 

Our partner, a leading digital content provider, identified a strategic growth opportunity with their long-standing client. By moving beyond their traditional focus to supplying the Audio Visual “AV” displays and delivering a full deployed solution, they could: 

• Expand their service portfolio 

• Increase revenue streams 

• Strengthen client relationships 

However, the challenge was significant: 

• Over 1,100 AV screens across 260+ sites nationwide 

• Many locations were secure environments requiring security-cleared resources 

• Aggressive timelines of just three months to complete 

• Need for a commercially viable delivery model without heavy project management overhead 

The Solution 

Empowered provided the perfect answer through its MyOrderWork platform and nationwide network of vetted engineers: 

• Automated Scheduling: The platform would dynamically build the rollout plan, optimising resource allocation across all sites for maximum efficiency. 

• Local Security-Cleared Engineering Model: Empowered’s model would engage its network of security-cleared AV specialists in every UK postcode, minimising travel and expenses to support sustainability goals, while providing full resource transparency through the platform for compliance and visibility. 

• Streamlined Project Management: Empowered’s world-class project team would fully onboard the project to ensure clarity and alignment, then leverage platform automation for a lean project management approach—keeping delivery efficient, consistent, and commercially attractive. 

• Embedded Run Book: The project run book would be integrated into every work package, guaranteeing consistency of approach and adherence to client standards. 

• Real-Time Visibility & Insights: The MyOrderWork platform and engineer app deliver automatic progress updates and integrated Power BI dashboards, providing real-time visibility and performance metrics for informed, data-driven decision-making. 

This model would ensure to the partner the delivery of a “right-first-time” approach, whilst meeting the tight deadlines, and generate profitable business—all while safeguarding their client relationship. 

Outcomes

• Immediate Revenue Growth: The partner could successfully monetise the deployment opportunity. 

• Risk-Free Expansion: Empowered’s delivery model removed operational complexity and compliance risk. 

• Future Pipeline: The success of this engagement has already opened doors to similar opportunities with other customers, marking a key development phase for the partner. 

Partner Growth Opportunity 

This engagement demonstrates how partnering with Empowered enables new service revenue streams without operational risk or heavy investment. By leveraging our MyOrderWork platform and nationwide network of vetted engineers, partners can: 

• Expand Service Portfolio: Move beyond product supply to offer full-service solutions, including installation, maintenance, and managed services. 

• Upsell & Cross-Sell: Bundle hardware with deployment and introduce value-added services like lifecycle management and upgrades. 

• Scale Without Overhead: Deliver nationwide projects without building internal delivery teams or managing complex logistics. 

• Meet Sustainability Goals: Our local engineering model minimizes travel, reducing costs and carbon footprint. 

• Gain Real-Time Visibility: Access project updates, resource details, and performance metrics through integrated Power BI dashboards. 

Ready to unlock new revenue opportunities and scale your delivery capabilities? Contact us at [email protected] to discuss how Empowered can help you grow.