New Year, New IT Programme Delivery: How to adopt best practice in 2024

How effective was your project delivery success rate in 2023? Delivering IT projects can be a challenging process for most organisations. At the start of 2024 and despite uncertain times, organisations continue to invest in transforming their IT infrastructures to support their business objectives, so Empowered has collated the critical areas of impact that you […]

How To Evolve Resourcing On Demand With Managed Outcomes

outcome-based, resourcing

The Challenge Within the IT channel partners remain challenged when resolving their resource peaks in demand. With evolving legislation continuing to drive a workforce shift towards PAYE work, partners are faced with a reduced pool of available contract resources willing to consider opportunities inside IR35, as well as driving an overall increase in rates across […]

Interview With Empowered & OrderWork Heads of Operations


David Jault & Shelley Brown discuss delivering best practice as Head of Operations for Empowered and OrderWork and Their Goals for 2023 Q: You both hold the position of Head of Operations for OrderWork and Empowered respectively, tell us more about your roles. David Jault: I have overall responsibility for delivering our diverse, often complex, […]

The Physical Infrastructure: Enabling Versatile, Future-proofed Connectivity

The Challenge In today’s workplace, post-COVID, organisations have reduced the need for wired connectivity whilst increasing the importance of the wireless infrastructure as the primary method of connectivity. However, the Wi-Fi infrastructure is still totally reliant on the underlying physical cabling layer, requiring IT decision makers to make the right choice for today, as well […]

Evolving A Wireless LAN Infrastructure

We understand that our partners are with their customers day in and day out, helping them design and implement their IT digital transformation strategies. To ensure that their workforce remains flexible, agile and capable in their working environments, one key component of their infrastructure remains their Wireless LAN infrastructure. At Empowered we understand that as your […]

Supporting the adoption of SDWAN

The Challenge When it comes to the installation of a customer’s new SDWAN solution, to ensure a first-class customer experience and an optimised commercial proposition, MSP provisioning teams must closely synchronise all the key elements of the solution including: Ordering the last mile connection from wholesale providers. Ordering the router device. Arranging the installation service. […]

Extending the life of your telephony estate

The Challenge While most of the business world has made the move to a cloud-based telephony solution, there are some customers who remain loyal to their traditional on-premise PBX / Telephony systems. For these customers (many of which reside in public sector), it’s likely these systems have been running for many years. Some may have […]