As the UK’s ISDN/PSTN switch-off looms, many public sector organisations, from emergency services, to local government, healthcare trusts and charities are still relying on legacy PBX systems for mission-critical operations.
Much of the public sector still utilises systems which have been in operation for many years. Some may have been neglected along the way and software assurance – at least to the last available revisions – may not have been implemented. Whilst these systems remain stable, don’t break that often and just keep delivering, they do require effective, time-critical support and software upgrades until the customer is ready to overhaul its telephony estate.
Supporting a longer telephony infrastructure lifespan
Empowered recognises that despite the end of PSTN/ ISDN services on the horizon and the “Big Switch Off”, some organisations continue to find ways to keep their systems functioning rather than switching to the Cloud and we are providing ongoing support to a number of partners who have chosen to maximise the efficiency and usage of their legacy systems.
Empowered offers strategic solutions:
✅ Multi-vendor support (Avaya, Mitel, Nortel, Unify & more)
✅ 100+ engineers nationwide
✅ Over 10,000 legacy spare parts
✅ 24x365x4hr SLAs
✅ A 100% channel-only model: no direct-to-customer sales
We help partners maintain operational stability while planning seamless transitions to UCaaS or hybrid models.
📍 Bitesize Case Study: A large pharmacy retail customer with a large-scale PBX requirement: Due to a failing supplier, on-site support for over 850 of their sites was migrated to our PBX support service over a four-week period. A full-service wrap started from day one and a seamless switch over was achieved, alleviating any downtime to the customer and their clients. The service has delivered exceptionally high fault resolution and the success has led to a longer-term relationship and increased business opportunities for our partner.
📍 Bitesize Case Study: Police Force: We took over the support of some mission critical PBX systems in just 4 weeks, after their incumbent support provider ceased support enabling them to extend the life of their systems and underpinning their upgrade path with more certainty.
📍 Bitesize Case Study: English Heritage: 300+ sites supported in just 4 weeks, with embedded service for 2+ years.
By partnering with Empowered, you also gain real commercial advantage:
- Firstly, we can help migrate systems – a task that’s usually outsourced to other service providers.
- We undertake maintenance acceptance tests when we audit the estate, as standard.
Let’s future-proof your estate and support your customers through transformation.
Want to find out more? Contact us at [email protected] to learn more about how we can support you.
